Customer Service Manager

3 dagen geleden

Rotterdam, Nederland Beezzz Voltijd

**Customer Service Manager at Beezzz**:
We’re currently seeking a motivated **Customer Service Manager** to join our team at Beezzz in our Rotterdam office. Beezzz is a software scale-up, meaning we’ve established a solid foundation and are now focused on expanding and strengthening it every day. This means you’ll play a **key role** not only in managing our day-to-day customer service operations but also in **improving our processes**. Your input isn’t just appreciated—it’s essential for our growth and success.

We’re looking for someone who thrives in an environment that offers plenty of room for **taking initiative** and testing out ideas. You know how to navigate the dynamic nature of a start-up and embrace the **flexibility and responsibility** that come with it. Together, we enable impact makers to drive sustainability in their organizations.

**Responsibilities include**:

- **Handle **incoming tickets and closely **monitor **their progress
- **Collaborate **with our development team and consultants to swiftly resolve customer inquiries
- **Build **strong relationships with our customers
- **Optimize** customer service metrics to drive continuous improvement
- **Develop and implement** smart customer service policies and procedures
- **Monitor and improve **SLA performance
- **Write **knowledge articles and **publish** them to our service portal
- **Maintain **our guides for users and administrators in Storylane

**Requirements**:
We believe that the right attitude and motivation outweigh years of experience. If you’re excited about the idea of joining a scale-up and growing alongside us, we’d love to hear from you. Here’s what we’re looking for:

- ** A proactive mindset**: You’re eager to take initiative, solve problems, and explore new ideas.
- ** Adaptability**: You’re comfortable in a fast-paced, ever-changing environment where priorities can shift.
- ** Strong communication skills**: You can build relationships with customers and international colleagues and convey technical details in an easy-to-understand manner. Proficiency in English is a must, Dutch language skills are a pre.
- ** A customer-focused approach**: You’re passionate about delivering excellent service and ensuring customer satisfaction. You also know when and how to push back and not make empty promises.
- ** Team player**: You enjoy working closely with others and believe that collaboration is the key to success.
- ** Organizational skills**: You’re able to prioritize tasks effectively and keep track of ongoing projects.
- ** Affinity with sustainability**: We are looking for people who want to make a positive impact on the world around them and have a natural affinity with the topic of sustainability.
- ** Affinity with technology**: While deep technical expertise isn’t required, you’re comfortable learning about software and digital tools.

**Nice-to-haves (but not required)**:

- Experience in a customer-facing role (e.g., customer service, support, or account management).
- Familiarity with Microsoft Dynamics and Power Pages.
- Knowledge of other tools in the Microsoft stack, such as Power Apps, CoPilot and Power Automate.

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