Customer Service Representative, French Speaking

3 maanden geleden

Amsterdam, Nederland Patagonia Voltijd

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

**Your role**:
We’re in business to save our home planet. Your role will contribute to this purpose by being the face of our company, providing an excellent experience to customers reaching out to Patagonia Europe. Your role is crucial in maintaining and building customer relationships, ensuring that every interaction reflects our company’s values of quality, integrity, justice and environmental responsibility.

**Main tasks**:

- Efficiently and effectively resolve customer inquiries, complaints, and issues, ensuring an excellent experience that drives satisfaction and retention
- Assist customers with placing orders, tracking shipments, processing returns and repairs and managing exchanges
- Partner with the customer and internal stakeholders to remedy customer concerns and deliver the best experience possible
- Provide accurate information regarding our products, customer orders, company service guidelines, and company campaigns
- Maintain an in-depth understanding of Patagonia’s products and services to offer accurate information and advice to customers
- Assist in proofing various translations (incl. Patagonia EU website) when required
- Proactively troubleshoot and provide input for process improvements.
- Perform additional customer service tasks, including participation in team or various improvement initiatives
- Partake in CS training requirements, including visit and support work in Patagonia Retail Store(s)

**What we’re looking for**:

- An inclusive mindset
- An interest in saving our home planet and making a positive impact through your work.
- Language Skills: Fluent in French and in English; in addition fluency in other European language is a plus
- Ability to communicate effectively using active listening and being fully present
- Strong soft-skills and communication skills, both written and verbal, that can be shared with a wide variety of people while remaining clear, confident, accurate, professional, objective, and inclusive
- Developed organizational and prioritization skills, with the ability to fulfill commitments, remain reliable punctual, and on-time
- A positive outlook, promoting constructive responses to the challenges of work
- Resourcefulness in problem-solving
- Ability to navigate browsers and assist customers using different platforms and systems (such as Microsoft D365, Salesforce, PowerBi)
- Flexible and adaptable
- Teamwork mindset while demonstrating the ability to work on own initiative

**Other important details**:

- This is a temporary full-time position, based in Amsterdam intended to support the team for 6 months.
- We have a hybrid work model, working from home for maximum 3 days per week
- We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

As we are in business to save our home planet, we can only do this together.

**Please make sure that your CV and cover letter are in English.**

Disclaimer for recruitment agencies:
Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies

  • Dutch Speaking Customer Service Representative

    2 maanden geleden

    Amsterdam, Nederland Patrique Mercier Recruitment Voltijd

    Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative, with the chance to work from beautiful Greece. If you have a passion for customer service and are fluent in Dutch, this role is perfect for you!In this position, you will engage with our Dutch-speaking clients, responding to their...

  • Sales Development Representative

    7 maanden geleden

    Amsterdam, Nederland Zoom Voltijd

    Business Development Representative (French/Arabic Speaking)What you can expect As a Business Development Representative, your purpose is to identify and pursue new business opportunities. This entry-level combination sales role involves both inbound and outbound calls from inbound leads. You'll build and maintain meaningful customer relationships, drive...

  • Dutch Speaking Customer Service Representative

    17 uur geleden

    Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd

    Grow-Talent.com is working with a leading outsourcing company in Barcelona, Spain.Company OverviewThis prominent BPO firm is seeking an exceptional Dutch-speaking Customer Service Representative to join their team. The successful candidate will have the opportunity to work in a dynamic and creative environment, providing top-notch customer service and...

  • Customer Experience Agent

    2 maanden geleden

    Amsterdam, Nederland MR MARVIS Voltijd

    MR MARVIS is looking for you! We are hiring a new part-time (16h minimum per week) French-speaking Customer Experience Agent with a flair and passion for outstanding customer service. The MR MARVIS Customer Experience Team consists of a group of young, talented people who provide the best possible service to our customers every day. In addition, we also...

  • Customer Service

    3 weken geleden

    Amsterdam, Nederland Page Personnel Voltijd

    As a French Customer Support Specialist, you will serve as the primary contact for store teams, addressing a variety of operational queries related to IT, HR, and finance, and ensuring prompt and efficient issue resolution.This role is initially for 7 months, with the possibility of becoming indefinite after evaluation, and offers hybrid work options. Given...

  • Cartier Client Advisor

    7 maanden geleden

    Amsterdam, Nederland Cartier Voltijd

    Reference Code: 100808**Cartier Client Advisor - French Speaking**: - Amsterdam, NH, NL- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues...

  • Customer Support Agent

    4 maanden geleden

    Amsterdam Oost, Nederland Fastned Voltijd

    **Join our fabulous inhouse Customer Support team and be at the forefront of the electric vehicle and charging infrastructure revolution in Europe! At Fastned you can directly contribute to combating climate change by accelerating the transition to electric mobility. Together with 200+ colleagues with over 35 nationalities we have the ambition to build a...

  • Sales Development Representative

    7 maanden geleden

    Amsterdam, Nederland Zoom Video Communications, Inc. Voltijd

    **Business Development Representative (French/Arabic Speaking)** **What you can expect** As a Business Development Representative, your purpose is to identify and pursue new business opportunities. This entry-level combination sales role involves both inbound and outbound calls from inbound leads. You'll build and maintain meaningful customer...

  • Dutch Speaking Customer Service Representative for a Leading Outsourcing Company

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd

    Job OpportunityWe are looking for a highly skilled Dutch speaking Customer Service Representative to join our team in Barcelona, Spain.About the Role:This is an exciting opportunity to work with a leading outsourcing company and contribute to providing excellent customer service experience.As a Customer Service Representative, you will be responsible for...

  • Customer Service Associate-French

    6 maanden geleden

    Amsterdam, Nederland Assurant Voltijd

    Employee Customer Service Claims, French/Dutch Speaking Excellent command/native of the French and Dutch languages Flexible working options (part at the Amsterdam office and part at home) The total annual salary of €30,183.84 + fantastic fringe benefits - Are you an active listener who has a passion for helping others? - Are you a problem solver...

  • Sales Development Representative

    7 maanden geleden

    Amsterdam, Nederland Tipalti Voltijd

    This role will be an initial 12-month FTC based in our Amsterdam office on a hybrid working model Why join Tipalti? Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021...

  • Customer Fulfillment Representative

    3 maanden geleden

    Amsterdam, Nederland Elementis PLC Voltijd

    About Us Elementis is a global specialty chemical company, with 1,300 employees operating 17 manufacturing sites across the globe. At Elementis, we bring a distinctive combination of expertise, innovation, and teamwork to every formulation challenge. We create high-value specialty additives that enhance the performance of our customers' products and make a...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ModusLink B.V. Voltijd

    Company OverviewModus Link B.V. is a large international logistics company with a warehouse in Venray and Amsterdam, delivering supply-chain solutions to various international customers.SalaryWe offer a salary between € 2500 and € 3500 gross per month, reflecting our commitment to providing competitive compensation for skilled professionals like you.Job...

  • Customer Service Representative

    4 weken geleden

    Amsterdam, Nederland Lycamobile Voltijd

    About the Company Lyca Mobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lyca Mobile provides low-cost, high-quality data and voice services to over 15 million customers across 22 countries. Founded in 2006, Lyca Mobile continues to grow rapidly and welcomes a...

  • Customer Fulfillment Representative

    3 maanden geleden

    Amsterdam, Nederland Elementis Voltijd

    Job Description Summary We are looking for a driven and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, handling inquiries, and resolving issues. This position offers the opportunity to work closely with various teams to ensure customer satisfaction. If you're...

  • Customer Service Representative

    6 maanden geleden

    Amsterdam, Nederland Love Stories Intimates Voltijd

    We are looking for a full-time Customer Service Representative to support our E-Commerce customer service team at our HQ in Amsterdam. You will represent Love Stories as a brand through various communication channels and will provide customer service and support to our international customers. Our ideal new team member genuinely cares about delighting our...

  • Become a German-speaking Customer Service Ambassador in Amsterdam

    22 minuten geleden

    Amsterdam, Noord-Holland, Nederland YoungCapital Voltijd

    We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team in Amsterdam. As a German-speaking customer service ambassador, you will play a crucial role in delivering exceptional service to our clients via phone and email.In this position, you will have the opportunity to work in a flexible environment,...

  • Customer Service Representative German-speaking

    2 weken geleden

    Amsterdam Centrum, Nederland Werkstudent Voltijd

    **Bedrijfsomschrijving** Our client is a specialist bookstore that has been around for 90 years and focuses mainly on scientific books, magazines, e-books and academic sequels. For more than 3000 libraries worldwide they are an important partner that offers support in the selection, purchase and processing of the requested...

  • Customer Service Representative

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd

    About the RoleWe are seeking a highly skilled and fluent Dutch speaking Customer Service Representative to join our team in Barcelona, Spain. This is an exciting opportunity to work with a leading multinational technology BPO company and provide exceptional customer service to their clients.Job DescriptionThe successful candidate will be responsible for...

  • Become a German-speaking Customer Service Professional in Amsterdam

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland YoungCapital Voltijd

    We are looking for a highly motivated and fluent German-speaking customer service employee to join our team at YoungCapital. As a customer service representative, you will be the face of our company, delivering exceptional service to our clients.Job Description:In this role, you will work alongside a vibrant mix of experienced customer service professionals...