Customer Lifecycle Manager

5 maanden geleden

Rotterdam, Nederland Webhelp Voltijd

**Account Management**

**Location**
- Rotterdam, Netherlands***

Job Title:
Customer Lifecycle Manager (all diversity)

**Job Description**:
**Are you passionate about sales?**

**Do you want to work in sunny Spain?**

**Our company**

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 70 countries and more than 150 spoken languages. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities. Your workplace in our office is located in the heart of **Benalmádena in Spain**.

**Your future project**

Become part of our success story with one of the biggest brands in the IT and Cloud Industry, providing services to many different companies from all around the world and helping them to reach their goals

We can support you in **joining us asap** and smoothening a **relocation**, too. Also we want to build your future with us. Therefore we offer **permanent contracts and 2 positions**. Let's talk about that in our meeting

**Your role as a Customer Lifecycle Manager (all diversities)**

Customer-facing role to execute the engagement and drive to partner hand-off; provides initial face/voice to the customer and brings in specialists as needed. Working in our office in sunny Benalmadena, Spain, you will become a member of **our team focussing on the Belgian market** and bring in your excellent communication talent **in Flemish**.

**Responsibilities**
- Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships
- Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success
- Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with our client's leading cloud technologies
- Obsess over our client's customers and prospects to deliver a world-class customer engagement experience
- Secure customer wins for our client's cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers
- Position competitive offerings and solutions in the context of customer needs and experiences
- Demonstrate verbally and in writing how customers can capture value and envision their future with our client's technologies
- Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria
- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day. Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage our client's customers
- Collect feedback from customers and articulate it back to the business: “Voice of customer”

**What are we looking for?**
- High school diploma required; BA/4-year degree preferred
- 2-3+ years sales experience in the **Belgian market** with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required
- Experience working with or selling complex software solutions preferred
- A self-starter with a track record of outstanding ownership of training and skill enhancement, seek continuous quality improvement
- General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong business collaboration
- Solid time management skills and ability to work independently or under supervision with a high level of integrity.
- Passion for cloud technologies and changing the world

**If you identify with this, join us**

**We offer**:

- Monday to Friday 09.00 to 18.00.
- Contract hours: 39h/per week
- Full time job with a Spanish, long term contract
- Help to get your Spanish documents (NIE, social security and bank account)
- Relocation package (if you come from abroad)

**Our Employee Perks**
- A large variety of discounts for private health insurance, language school, gym membership, scooter and car rental, IT products from leading brands, restaurants and bars
- Webhelp and Concentrix are ONE team now and we offer our employees company events and activities such as free yoga and salsa classes, gaming and cooking club, Webh

  • Customer Experience Manager

    2 weken geleden

    Rotterdam, Nederland Change customer service BV Voltijd

    **Op zoek naar verandering? Word Customer Experience Manager en maak impact bij onze klanten!** Ben jij de expert die verandering kan initiëren en succesvol kan doorvoeren? Kun jij strategie omzetten naar praktische resultaten, met oog voor innovatie en het behalen van meetbare successen? Wij zoeken een Customer Experience Manager die het verschil maakt in...

  • Customer Experience Manager

    1 week geleden

    Rotterdam, Zuid-Holland, Nederland Urban Gym Group Voltijd

    Key ResponsibilitiesWe are seeking a Customer Experience Manager to join our team at Urban Gym Group. As a Hospitality Manager, you will be responsible for ensuring that our members have an exceptional experience at our gyms.Your key responsibilities will include:Greeting visitors with a warm welcome and creating a positive atmosphereCapturing customer...

  • Customer Success Manager

    4 dagen geleden

    Rotterdam, Nederland Altares - Dun & Bradstreet Voltijd

    Als **Customer Success Manager** (CSM) in het CSM-team ben je verantwoordelijk voor het beheren van relaties en het onboarden van nieuwe klanten. Je laat ze kennis maken met het product waar ze voor gekozen hebben en bent het aanspreekpunt voor de klant bij vragen en/of opmerkingen. Je beheert de levering van onze diensten aan de klant en zorgt er voor dat...

  • Customer Success Manager

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Jedlix Voltijd

    Succeed as a Customer Success Manager at JedlixAbout the Role:We are seeking an experienced Customer Success Manager to join our team at Jedlix, a leading smart charging service provider in Europe. As a Customer Success Manager, you will be responsible for ensuring the successful implementation and adoption of our software platform by our customers.Main...

  • Customer Experience Manager

    7 maanden geleden

    Rotterdam, Nederland Blinds2go LTD Voltijd

    **Role Overview** **Job Title**: Customer Experience Manager **Department**: Customer Experience **Reports to**: Ecommerce Manager **Direct Reports**: Customer Experience Agent; Senior Customer Experience Agent As the Customer Experience Manager at Tuiss, you will lead our team in delivering best-in-class support and service to our customers. You will...

  • Junior Customer Success Manager

    5 maanden geleden

    Rotterdam, Nederland Sales and Marketing Consultants Voltijd

    Heb jij een flinke dosis communicatieve vaardigheden? Vind jij het leuk om klanten te helpen bij het oplossen van hun problemen? Kun jij snel schakelen en ben jij servicegericht? Reageer dan direct op deze vacature voor een Junior costumer success manager! - Binnen deze functie ben je verantwoordelijk voor het gehele klantenproces van A tot Z. - Als Customer...

  • Customer Service Manager

    3 weken geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    Main Purpose and Responsibilities:The Customer Service Manager will be responsible for leading the service delivery process to achieve the required level of customer satisfaction by efficient order processing and a pro-active commercial and service proposition approach.Key Responsibilities:Safety: Ensure good working practices and housekeeping is maintained....

  • Customer Journey Manager

    5 maanden geleden

    Rotterdam, Nederland DP World Australia Voltijd

    At DP World we are currently recruiting for a Customer Journey Manager - Europe. In this role you will be responsible for the development support, and customer engagement/acceptance, of self service and digitized HR operational and payroll services pan Europe across circa 22+ countries, multiple businesses and legal entities and 25K employees held in...

  • Customer Service Manager

    5 dagen geleden

    Rotterdam, Nederland Beezzz Voltijd

    **Customer Service Manager at Beezzz**: We’re currently seeking a motivated **Customer Service Manager** to join our team at Beezzz in our Rotterdam office. Beezzz is a software scale-up, meaning we’ve established a solid foundation and are now focused on expanding and strengthening it every day. This means you’ll play a **key role** not only in...

  • Customer Service Manager

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    As a Customer Service Manager at Impala Terminals, you will play a key role in driving customer satisfaction and loyalty. Your primary responsibility will be to lead the service delivery process, ensuring efficient order processing and a proactive commercial and service proposition approach.Key responsibilities include: ensuring good working practices and...

  • Junior Customer Success Manager

    1 maand geleden

    Rotterdam, Nederland Carerix Voltijd

    Wil jij een cruciale rol spelen in het succes van onze klanten en tegelijkertijd bijdragen aan de groei van Carerix? Wij zijn op zoek naar een enthousiaste Customer Success Manager die onze klanten helpt groeien en excelleren met onze recruitment - en detacheringsoftware. Sluit je aan bij ons team in Rotterdam en laat je talent schitteren in een dynamische...

  • Global Customer Experience Manager

    3 weken geleden

    Rotterdam, Zuid-Holland, Nederland VONQ Voltijd

    About VONQVONQ is a vanguard in recruitment technology, setting the stage for global giants with our smart recruitment marketing solutions. Our journey began with the acquisition of tech powerhouse IGB in 2020, followed by numerous innovative solution releases and partnerships with renowned HR software companies. We were recognized as a Strategic Leader in...

  • Manager, Customer Service

    5 maanden geleden

    Rotterdam, Nederland Lindsay Voltijd

    **Date issued**: **Updated Version**: Version__ **Job Title**: Manager, Customer Service **Reporting (Accountable) to**: Director of Irrigation, Projects and Sales Operations EMEA&APAC **Department**: Sales **Direct Reports**: 2xCustomer Service Coordinator **Career Path**: **Name of Job Holder**: **SUMMARY AND PURPOSE**: The Customer Service Manager is...

  • Customer Service Manager

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    Main Purpose:We are seeking a skilled and experienced professional to lead our service delivery process, ensuring customer satisfaction through efficient order processing and proactive commercial and service proposition approaches. This role will align with our terminal business plan, commercial objectives, and logistics, planning, and customs processes to...

  • Customer Service

    6 maanden geleden

    Rotterdam, Nederland Impala Terminals Voltijd

    Main Purpose: Leading the service delivery process to achieve the required level of customer satisfaction by efficient order processing and a pro-active commercial and service proposition approach. This aligned with the terminal business plan, commercial objectives, as well the logistics, planning and customs processes to contribute to the realisation...

  • Manager Innovatie

    2 maanden geleden

    Rotterdam, Nederland Change customer service BV Voltijd

    **Time for Change? Ben jij de nieuwe Manager Innovatie & Change die verandering stimuleert en zorgt voor succesvolle implementaties bij onze klanten? Kun jij de brug slaan tussen strategie en praktijk, met oog voor innovatie en resultaat? Wij geloven in vooruitgang door samenwerking, korte lijnen en verantwoordelijkheid. Be the change en kom voor 32-40 uur...

  • Customer Success Manager

    3 maanden geleden

    Rotterdam, Nederland Helloprint Voltijd

    Ben jij een gedreven professional met een commerciële mindset en een passie voor het creëren van buitengewone klantervaringen? Wil je werken in een dynamische, innovatieve omgeving waar je écht het verschil kunt maken? Lees dan snel verder! Bij Hellorint transformeren we de printindustrie met onze innovatieve print - en digitale oplossingen, waarmee we...

  • Integrated Customer Experience Manager

    3 weken geleden

    Rotterdam, Nederland Maersk Voltijd

    Picture this: you're seated in Maersk's iconic Rotterdam office as the Customer Experience Manager and enjoying a morning coffee whilst celebrating the successful loading of another yacht onto a Maersk vessel. The day ahead involves supporting sophisticated global supply chains across the Automobile, Chemical, Special Cargo and Industrial sectors, ensuring...

  • Senior Customer Service Operations Manager

    1 week geleden

    Rotterdam, Zuid-Holland, Nederland Noblesse Recruitment Voltijd

    Job OverviewNoblesse Recruitment is seeking a highly skilled Senior Customer Service Operations Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring the seamless delivery of customer services.About the RoleWe are looking for a results-driven individual with exceptional leadership skills to oversee the...

  • Customer Success Manager

    6 maanden geleden

    Rotterdam, Nederland Jedlix Voltijd

    Jedlix is the leading smart charging service provider in Europe. To accelerate our international expansion, we are looking for a Customer Success Manager. As a Customer Success Manager your work will directly impact how some of the world’s leading organizations leverage Jedlix software platform to enable smart charging services at scale. Jedlix operates...