Customer Success Manager Uk

5 maanden geleden

Utrecht, Nederland Channable Voltijd

**NOTE: This position is available either in our Utrecht office (hybrid) or in the UK (remote)**

Are you seeking an exciting customer success opportunity within eCommerce? Join our dynamic team at our Utrecht office or work remotely in the UK. We’re currently looking for an additional team member to complete our Customer Success International team.

Within the Customer Success department, we have 3 teams: one focusing on the International fields, the other one on the Benelux market, and our in-house Technical Account Management team.

We're a global leader in Multi-Channel Retail Management, and as our current team expands its reach within the International market, we are hiring to support the increasing demand.

**Your job**:
Channable has an amazing product, proven in various markets. We are focussing on expanding our UK and international market and aim to expand our existing client portfolio which will have a strong impact on the total revenue growth of the Company. This will be your playing field It's up to you, along with your team, to turn this into an even greater success. Soon enough, you'll be responsible for our partners and clients, including major brands you encounter in every shopping street.

You ensure our clients and partners achieve their goals and get the most out of our products. And by doing so you help Channable to realize growth targets and create active brand advocates. You'll be the go-to person, the Channable expert. You will play a crucial role in maintaining and enhancing the satisfaction of our clients and partners.

**Your challenges**:

- Performing onboardings, impact reviews & check ins. Realizing success plans, both with partners as clients. Working with them both online and onsite;
- Preventing churn and realizing upsell, including reporting & forecasting;
- Conducting training sessions with our clients and partners; at our office and online;
- Enabling product advocacy; collaborating with our marketer to seize opportunities for blogs, webinars with clients, and the publication of success stories;
- Voice of the customer, capture insights and share these with each other and to product, development, sales & marketing;
- Performing 1 to many activities (eg roundtables, webinars, partner days, training days, trade shows & events);
- Optimizing customer life cycle and Customer Success Management processes.

In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands and digital marketing agencies. You'll help them use our solution successfully, so you'll be their trusted and unmissable advisor and grow their business with Channable.

**Who are you?**:

- You have at least 2 years of experience in Customer Success, Account Management, Partnership Management, or Relationship Management;
- Experience in the fields of SaaS and/or eCommerce is required. Furthermore, a background in Marketing or Agency is preferred;
- You have an interest in online marketing and eCommerce;
- You are social, persuasive, and energetic;
- You have at least a completed HBO education - for example in the direction of commercial economics, (international) business, marketing or hospitality;
- You have excellent written and spoken English language skills (C2 level proficiency).

**Other requirements**
- You are living in Utrecht, or at least within travel distance to our Utrecht office, or living in the UK (working fully remote);
- You are willing to come to our Utrecht office for two days/week (preferably more) or when living in the UK, you are willing to travel to our office in Utrecht for your onboarding period, as well as important team, company, and client events;
- You are available to travel and visit clients;
- You are available for at least 32 hours per week (4 days).

***:
**Who are we?**:
Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York, and Berlin.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn Give our Culture Playbook a read.

**What do we do?**:
Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

**What do we offer?**:

- The salary range based on 40 hours is between gross €3.200 - €3.4

  • UK General Manager

    3 weken geleden

    Utrecht, Utrecht, Nederland MOBA Voltijd

    Job Title: General Manager UKAbout the Role:We are seeking a highly skilled and experienced General Manager to lead our UK office. As a key member of our global team, you will be responsible for driving sales growth, managing a team of professionals, and ensuring the long-term success of our UK operations.Key Responsibilities:Develop and execute a sales...

  • Senior Sales Manager

    2 weken geleden

    Utrecht, Utrecht, Nederland MOBA Voltijd

    General Manager UK PositionMoba is a world leader in innovative machines for grading, packing, and processing eggs. We are seeking a highly skilled General Manager to lead our UK office and drive sales growth.Job Responsibilities:Translate company-wide ambition and strategy to UK-specific goals and objectives.Lead by example, demonstrating exceptional...

  • UK General Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland MOBA Voltijd

    Job Title: General Manager UKAbout the Role:We are seeking a highly skilled and experienced General Manager to lead our UK office. As a key member of our team, you will be responsible for driving sales growth, managing a team of professionals, and ensuring the long-term success of our business in the UK market.Key Responsibilities:Develop and execute a sales...

  • General Manager UK

    4 weken geleden

    Utrecht, Utrecht, Nederland MOBA Voltijd

    About the RoleWe are seeking a highly skilled and experienced General Manager to lead our UK office and drive our sales strategy forward.Key ResponsibilitiesTranslate company-wide ambition and strategy to UK-specific goals and objectivesLead by example, demonstrating exemplary teamwork and creating a company culture that inspires customers and...

  • General Manager UK

    6 maanden geleden

    Utrecht, Nederland MOBA Voltijd

    GENERAL MANAGER UNITED KINGDOM (UK), WITH A STRONG SALES FOCUS Are you ready to lead our Moba UK office? A challenging and rewarding position at a world leader with the chance to combine hands-on sales with general management responsibilities. If so, we look forward to discussing this...

  • Customer Success Manager

    4 weken geleden

    Utrecht, Nederland CargoSnap Voltijd

    As we rapidly expand our global presence, we are looking for a results-driven and dynamic Customer Success Manager to join our team in Utrecht! As we are a very practical, hands-on company (and so are our customers), we expect your personality to be the same. You are ready to roll up your sleeves, get things done, and bring your energy to the...

  • Customer Success Manager

    3 dagen geleden

    Utrecht, Nederland CargoSnap Voltijd

    Met Cargosnap groeien we wereldwijd erg snel en zijn daarom op zoek naar een Customer Success Manager om ons team in Utrecht te komen versterken! We zijn een praktisch, hands-on en resultaatgericht bedrijf (en onze klanten ook), dus we verwachten dat ook jij over deze eigenschappen beschikt. Je bent klaar om je mouwen op te stropen en je energie aan ons team...

  • Customer Success Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    About FreshworksFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job DescriptionWe are seeking a highly skilled and experienced Customer Success Manager to join our team. As...

  • Customer Success Manager

    2 dagen geleden

    Utrecht, Nederland Spotler Group Voltijd

    Ben jij een echte regelaar en wil jij graag helpen om onze klanten succesvol laten zijn met onze oplossingen? Dan zijn we op zoek naar jou! Als Customer Success Manager speel je een cruciale rol om ervoor te zorgen dat onze klanten sussesvol zijn met - en de waarde maximaliseren van - de Spotler oplossingen. Je biedt als Product Expert...

  • Customer Success Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    About the RoleFreshworks is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our top-tier customers are successful in adopting our products to achieve their business objectives and realize value from their investment with us.Key ResponsibilitiesDevelop and execute account...

  • Benelux Customer Success Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Channable Voltijd

    Benelux Customer Success ManagerWij zijn op zoek naar een Benelux Customer Success Manager om ons team te versterken. Als Benelux Customer Success Manager ben je verantwoordelijk voor het opbouwen en onderhouden van een sterk netwerk van klanten en partners in de Benelux-regio. Je zorgt ervoor dat onze klanten optimaal gebruik maken van onze software en dat...

  • Benelux Customer Success Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Channable Voltijd

    Benelux Customer Success ManagerWe zijn op zoek naar een gedreven en communicatieve Benelux Customer Success Manager om ons team te versterken. Als Benelux Customer Success Manager ben je verantwoordelijk voor het beheren van onze klantrelaties in de Benelux-regio. Je zult werken aan het opbouwen van sterke relaties met onze klanten, het identificeren van...

  • Customer Success Manager

    3 maanden geleden

    Utrecht West, Nederland Ecocharting Voltijd

    Heb jij een passie voor klanttevredenheid en vind je het leuk om klantrelaties te versterken in een dynamische en duurzame omgeving? Bij **Ecocharting** zoeken we een **Customer Success Manager** die klanten helpt om optimaal gebruik te maken van ons platform en hun betrokkenheid naar een hoger niveau tilt! **Over Ecocharting** Bij **Ecocharting** streven...

  • Customer Success Manager

    5 maanden geleden

    Utrecht, Nederland Trengo Voltijd

    **Summary** As a **Customer Success Manager**, you will take ownership over your book of business, acting as the expert point of contact for all things product - helping them **deploy our platform** and **uncover upgrades** and **expansion opportunities** by building new relationships. You will work hand-in-hand with our Sales, Marketing, and Product...

  • Senior Sales Director UK

    4 dagen geleden

    Utrecht, Utrecht, Nederland MOBA Voltijd

    **About MOBA**Moba is a world leader in innovative machines for grading, packing and processing eggs. With over 100 years of history, we build the most high-quality technical systems, from design to production and from installation to service.As our General Manager UK, your goal is to ensure our market and industry leading position for the long-term by...

  • Customer Success Manager

    1 dag geleden

    Utrecht, Nederland ZorgDomein Voltijd

    Team netwerkzorg is op zoek naar een Customer Success Manager die verantwoordelijk is voor het waarborgen van het succes van onze Boards oplossing in diverse regio's. Deze rol is cruciaal omdat Boards veel ondersteuning en nazorg vereist na de implementatie. Daarom zoeken we iemand die continu afstemt, monitort en optimaliseert op het gebied van gebruik en...

  • Customer Success Manager

    5 maanden geleden

    Utrecht, Nederland Social Brothers Voltijd

    **Functieomschrijving**: Jij bent als Customer Success Manager bij Social Brothers het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van Developers, Marketeers en Designers los jij alle vragen op de juiste manier op. Met jouw kennis kun jij...

  • Customer Success Manager

    5 maanden geleden

    Utrecht, Nederland Orbisk Voltijd

    At Orbisk, we are on a mission to create a sustainable future by achieving an ambitious goal: zero food waste. We're looking for individuals who want to join our motivated team, where **impact** is at the heart of everything we do, and be part of our collective effort to build a better world. To grow our impact _as a ‘green’ stain_, serving our...

  • Customer Success Manager

    5 maanden geleden

    Utrecht, Nederland Orbisk Voltijd

    At Orbisk, we are on a mission to create a sustainable future by achieving an ambitious goal: zero food waste. We're looking for individuals who want to join our motivated team, where **impact** is at the heart of everything we do, and be part of our collective effort to build a better world. To grow our impact _as a ‘green’ stain_, serving our...

  • Customer Success Manager

    5 maanden geleden

    Utrecht, Nederland Orange Cyberdefense Voltijd

    **Wat je doet als Customer Success Manager** Je bent een trusted advisor voor huidige klanten en prospects. Hierbij ondersteun je klanten om te zorgen dat de continuïteit van de bedrijfsvoering gewaarborgd is. In deze dynamische rol krijg je een aantal accounts onder je hoede. Je bent bij de klant het eerste aanspreekpunt vanuit Orange Cyberdefense op het...