Customer Experience Coordinator
2 dagen geleden
At Quentin Hotels, we strive to create extraordinary experiences for our guests. Our team is dedicated to exceeding guest expectations and providing exceptional service.
Job DescriptionWe are seeking a motivated Customer Experience Coordinator to join our team. As a key member of our reservations department, you will play a crucial role in ensuring seamless communication with our guests and internal teams.
Your primary responsibilities will include:
- Processing corporate and private reservations via email and phone
- Managing cancellations and modifications
- Providing accurate and timely reservation details to the Front Desk
- Assisting the Front Desk as needed
- Implementing hotel policies and procedures
To succeed in this role, you will need:
- Fluency in English and German (additional languages are a plus)
- Excellent communication and interpersonal skills
- A minimum of 1 year of relevant experience
We offer a competitive salary range of €28,000 - €35,000 per annum, depending on experience. In addition, you can expect a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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Customer Experience Coordinator
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