CRM Manager

4 maanden geleden

Amsterdam, Nederland Just Eat Takeaway.com Voltijd

About this role: 


These are some of the key ingredients to the role: 

  • Develop and optimize intelligent local campaigns and exciting content to trigger our customers’ purchase behavior and develop customer lifetime value
  • Optimize our global customer base segmentation better to serve customers in the market(s) you are responsible for
  • Analyze data to enhance your understanding of our customers and deliver insights that drive personalized experiences. 
  • Design, execute, and evaluate new CRM campaigns, constantly measure campaign performance, rigorously A/B test, and optimize our communications across channels.
  • Review,  evaluate, and suggest changes to existing global programs to provide insights about the countries you oversee to ensure you remain locally relevant at a global scale.
  • Be a CRM industry expert, advocating for best practices within the CRM, and always keep an eye on innovative opportunities. Manage global and local stakeholders to ensure timely delivery and end-to-end ownership of your campaigns. 
  • Always keep a sharp eye on your customers and on your market(s)

What will you bring to the table?

  • Strong stakeholder management experience. 
  • A solid understanding of data and segmentation methodologies plus A/B testing experience.
  • Identify opportunities to improve current processes and increase operational efficiency.
  • Organized, with great attention to detail, and a self-starter.
  • Excellent written and verbal communication skills.
  • Operational excellence - ensure all campaigns are sent efficiently and accurately.
  • A fun, smart, and open-minded person who enjoys working in an international multi-cultural environment.
  • Fluent in English (our company language) and German.


 

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