[cthc Ne] Customer Support and Admin

4 maanden geleden

Amsterdam, Nederland Celltrion Healthcare Netherlands b.v Voltijd

**1. **
- Work collaboratively across the organization to support the daily administrative tasks of HR, Finance, and the Sales and Marketing department.
- Provide assistance in monitoring of financial management, general administrative support
- Front line support for customers (hospitals) to fix general issues they might face in invoices, orders, etc.

**2. KEY ROLES AND RESPONSIBILITIES**
- Front line support for customer requests and inquiries
- First point of contact for requesting urgent deliveries, returns to logistics provider
- Processing and following up with different groupware requests (RFA and RFPs)
- Support in any IT and technical issues, with support from HQ IT team
- Organizing & following-up local and international meetings
- Managing budget requests and invoices, preparing RFA/RFP in internal system
- Following-up agreements and contracts
- Processing and following-up files, contracts, official documents
- Archiving and filing documents
- Register & follow up on new suppliers and customers according to the guidelines
- Organizing travels
- Monitoring and managing office supplies
- Maintain proper records of employee attendance and leaves
- Responsible for handling general affairs and office management
- Procurement/inventory control of office stationeries and pantry supplies
- Manage agendas/travel arrangements/appointments etc.
- IT support - helping staff to iron out any IT issues with the support of HQ IT dept.

**3. WORK EXPERIENCE**
- +4 years of experience working as an office administrator, finance assistant or relevant role
- Familiarity with office management procedures and basic accounting principles

**4. SKILLS AND SPECIFICATIONS**
- **Fluent in Dutch (required) and English**:

- Ability to multitask and prioritize daily workload
- Excellent organizational and time management skills with attention to detail
- Strong Administrative Skills
- Excellent knowledge of MS Office
- Good communication skills
- Personality: driven, hands on, can-do attitude, stress resistant, service-oriented, determined to make a difference
- Comfortable interacting with employees across all levels of seniority and within different company departments.
- Knowledge and experience in accounting and bookkeeping tasks
- High attention to detail, accuracy essential and diligent personality

**5. EDUCATION**
- Bachelor's Degree in office administration or relevant field is preferred

**6. CORE COMPETENCIES**
- Problem solving skill
- Priority setting
- Proactive attitude

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