Move to Spain Customer Representative
3 maanden geleden
**Experience the power of a game-changing career**
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a **Customer Service Representative (on-site)**, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
**Career growth and personal development**
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
**What you will do in this role**
As a **Customer Representative **on our team, you will:
- Take incoming calls from boutiques and shops and resolve demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- To understand and comply with administrative duties
**Your qualifications**
**Concentrix is a great match if you**:
- Are proficient or bilingual in Dutch plus an advanced level of English
- Have good disposition to work in a customer service environment
- Have customer care skills - ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
**It will be a plus if you have**:
**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00
- Salary 19 100 euros gross/year + up to 1200 euros gross/year in bonus
- Good location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
**Experience the best version of you**
- Concentrix is an equal opportunity employer _
**RRQ24-004873-1-NETHERLANDS**
Soort dienstverband: Fulltime
Salaris: €19.000,00 - €20.200,00 per jaar
Werklocatie: Fysiek
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